Darryl A. Jackson | Resume

With ten-plus years of experience in brand and project management (i.e., problem identification, research, brainstorming solutions, visual and written communication, and presentation). I can offer the company expertise in team-building to effectively run meetings and ensure a team stays on track while advocating on behalf of clients to guide successful results.

Darryl A. Jackson

darrylantione1981@gmail.com
(612) 702-1083

Education

The Art Institutes International Minnesota
Bachelor of Science Degree - Graphic Design

Pro Skills

Visual Design
Interaction Design
User Research Usability Testing
Bootstrap
Page Layout
Video Production
Photography

Soft Skills

Customer Service
Interpersonal Communications
Planning
Problem-Solving

Tools

Adobe XD
InDesign
Illustrator
Photoshop
HTML & CSS

EXPERIENCE

Western National Insurance Group

(Western National Mutual Insurance, Pioneer Specialty Insurance, Umialik Insurance Company, & Michigan Millers)

Communications Design Specialist | 2013-2014
Senior Design Specialist | 2014 - Current

UX Designer/Font-End Web Designer

  • Lead interface products (i.e., Western National mobile app, public websites, Agent, and Policyholder billing/policy systems) and provide design solutions for improving visual design and user interaction.
  • Conduct user research to identify product pain points, content clarity, and usefulness to meet user expectations, and implement company usability standards to bolster the effectiveness and intuitiveness of the user experience.
  • Create graphic elements, style guides, and wireframes to promote visually interactive and navigational strategies based on user research and usability standards to internal knowledge of processes.
  • Present product concepts and final designs to colleagues and senior leadership to understand the listener's mindsets for future projects.

Print Designer

  • Spearhead the maintenance, management, and implementation of the visual look-and-feel of the brand throughout internal and external marketing communications.
  • Develop the visual layouts for various company marketing communications (i.e., one-page/trifold brochures, interactive and printed publications, agent newsletters, social media illustrations, etc.).

Customer Service

  • Work closely with the Customer Experience Team to present, create visual communications, and direct video productions of company customer service expectations and guidelines.